“Service option hugely appreciated”
I received superb service from the Folding Sliding Door company today and feel credit should be given when it's due.
Some background: we bought our house three years ago with a conservatory and sliding door set that was put in by the previous owner. The doors have never quite worked as we would have liked and we've been meaning to sort them out for ages. Our builders had a look at them and suggested contacting the original supplier and I'm so glad we did.
From the first phone call, the company were polite, helpful and keen to help despite the fact we didn't make the original purchase. Their suggested service option was exactly what we needed and amazingly they had people round the same day to start the job. As with all the staff we encountered, they were friendly, polite and talked us through what was wrong and what they needed to do. We now have most of our doors working perfectly and the final set will be when they return with a part.
I knew nothing of this company a couple of days ago but based on my experience would happily recommend them and look forward to proper working doors over the next few summers.
Will Halsey, October 2013