“Excellent Customer Service”

I just wanted to send a quick note to thank the Customer Service and engineering team for some of the best customer service I have ever received from an organisation. FSD customer services have been more than helpful, the engineers who undertook the service and fixing of the doors were incredibly efficient, knowledgeable and helpful. This is coupled with incredible value, in particular given the doors were installed over 10 years ago and since then the past owner of our house has moved on.
I could not recommend FSD more highly both in terms of the product and also the after care they provide.

Great Service

Just wanted you to know that the engineers who came to service my doors last month were great- efficient, friendly, professional.
The whole experience with FSD has been great, and I just wanted to register that with you and the company.
Many thanks!

Faultless from start to finish

Great pre sales advice, fantastic quality doors, efficient and professional installation. Topped off with a really comprehensive 25 year warranty and great customer services. A pleasure to deal with such a responsive and customer focused company.

“Great product and service”

It is not often I get to praise workmanship. In this instance it gives me pleasure to highly recommend your service and Engineers.

I found them pleasant and obliging at all times maintaining the highest level of professionalism.

Mistakes can be made but how they are dealt with is the measure of the Company. It has been a pleasure dealing with you all and I have recommended you to several people when they have commented on our doors.

Many thanks for a sterling service

Just a note of thanks for the fantastic service provided by your engineers. We were contacted to say they would be here by 8am and they arrived at 7.55am. Very friendly and they were able to sort the problem with the lower roller mechanism and adjusted the top mechanism allowing the door to open and close smoothly. They also fitted a replacement rubber seal/draft excluder on the door.

Fantastic service! Thanks also to the person I dealt with for helping us on Friday afternoon.

“Outstanding after sales service”

Having inherited our bi fold doors when we purchased our current property some two years ago, the accompanying paperwork indicated they were fitted in 2008 with a 25 year guarantee. A telephone call last week to your company after the doors became unable to fully close was made with a degree of scepticism. However, I need not have worried. The customer service advisor was brilliant. She diagnosed the problem immediately told me how to remove the broken part which I photographed sent to her and within three days the new part arrived and with help of a service manual she emailed me I was able to fit it. Job done!!!! AND no charge. Need I say more. I cannot recommend The Folding Sliding Door Company highly enough. I will certainly use them when a full service is required.Thank you.

Totally brilliant customer service.

We had our doors installed in 2008. We had a bit of an issue with the service door not closing very easily and so last Summer (2017) we decided to book a service. It was around the £350 mark - can't remember exactly. Anyhow they turned up on time and worked their magic and I can now close the door with a push from my little finger - they're just great. I had cause to call them back for a couple of minor niggles since then, which they responded to very quickly and all free of charge as part of the service guarantee. The doors themselves look as good as the day they were fitted.
Their communication and customer service is just top notch.

This is honestly one the most professional companies I have ever dealt with. We have had our bi-folding doors for 4 years and recently discovered a slight issue with the brush that runs along the bottom of one of the doors.

After sending an image to the company, engineers were on site within a week. Leon plus one were on time, completed the job effectively and efficeintly and were extremely pleasant and professional.

Well done sliding doors, first class customer service +++++

Mrs Carter - Palmers Green

I cannot recommend this company highly enough

We have been dealing with The Sliding Folding Door Company for two years now and have experienced both outstanding customer services with first class products and second to none fitting service. We had our first Bifold fitted 2 years ago and the second has just been fitted, we will be ordering our final bifold very soon. I would have no hesitation in recommending this company, they are great looking doors with an exceptional performance specification....and a 25 year guarantee.

The Folding Sliding Door Company installed our folding sliding doors last October. Installation was highly efficient, the fitters were pleasant and effective and we were delighted with the results. A year later, we required minor maintenance. This was organised efficiently by the customer services manager. The work was carried out by a fitter who arrived on time and did an excellent job. We are highly pleased with all aspects of this excellent company and have no hesitation in recommending it strongly.

They completed a service of our 4.5m set of sliding doors that were fitted by a conservatory company 6 yrs ago. I was pleased with them then, even though they were difficult to use, the quality was present. Since the service they are like a different set of doors...wish I had FSD fit them in the first place. Best £250+VAT I have spent in a long time. Well done Guys and thank you for a job well done.

Highly Recommended. We not only had bifold doors which were fantastic quality, we had hardwood windows which were made and fitted superbly. We cannot fault the quality of these products which also come with a 25 year guarantee. The service this company has given has been second to none, all the staff and fitters have been wonderful to speak to and have done a fantastic job from beginning to end. Thank you all.

“Total House Changer!” Really pleased with our new 3m opening thanks to the folding sliding door company. The product is very high quality and the installation service - even in the west highlands of Scotland was superb. I feel confident that I have spent my money wisely and have a 25 year guarantee. This has completely changed the way we use our house - and our Garden, the kids play outside far more now it is more accessible. Great company to deal with. Now I just want to bash more holes in more walls!

Absolutely great service from this company. We bought a set of aluminium bifold doors from this company for our new extension which was completed earlier this year. The doors themselves are really good quality and look fantastic in the new room. When they arrived we noticed that there were a few scratches on some of the glass panes in the doors which initially I was pretty worried about since we still had other tradesmen on site and I thought I would end up arguing about how the damage had happened. However what actually happened was that the company replaced the panes very quickly and efficiently, without any issues or queries whatsoever. Honestly I can say that after the fantastic service that I received from them I would not even bother getting a different quote if I needed another set of doors. I've already recommended them to one friend and would do the same for anyone who asked me.

I wanted to email you regarding the service I had booked and carried out last week.
I wanted to let you know that we are very very pleased with your engineers that arrived to carry out the work, they serviced our doors and fitted some new parts and wow it's like having a new set of doors not only in working but how they look, Also how professional and pleasant your engineers were.
So thank you again for a lovely job well done.