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A – £1000 Security Warranty
With a folding sliding door from The Folding
Sliding Door Company, we are so confident in the security of
our product, that in the unlikely event of a break-in
succeeding through failure of our products, we will pay the
cost (up to £500) of replacing or repairing the forced door,
and pay you £500 towards any inconvenience caused!
B – 15 Year Product Warranty
At
The Folding Sliding Door Company we are so proud of the
quality of the folding sliding doors we manufacture,
that we will happily warranty the structural integrity of
all of our folding sliding doors for a period of 15 years.
This means that for 15 years your door is covered for;
• Shape Retention
• Impact Strength Retention
• Joint Strength
C – 10 Year Manufacturers Warranty
In addition to your dealers standard warranty we offer a 10
year Folding Sliding Door Company manufacturer warranty.
The Folding Sliding Door Company manufacturer warranty
covers all Folding Sliding Door Company supplied folding
sliding doors in the unlikely event that your dealer cannot.
In other words, should your dealer cease trading, The
Folding Sliding Door Company will guarantee its products for
the remainder of the term.
D
– 10 Year Insurance Backed Warranty
Deposit indemnity insurance is automatically included at no
additional cost.
The Folding Sliding Door Company also include a separate
insurance backed warranty, so in the unlikely event that The
Folding Sliding Door Company cannot honour the original
agreement, then a 10 year warranty is fully covered by
HomePro insurance.
Separate
insurance guarantees are regulated by the Financial Services
Authority (FSA) who are the independent watchdog who
regulate financial services.
Warranty Terms and Conditions
Folding Sliding Doors Limited warrants to the original
purchaser that all of its products shall be free from
defects in material or workmanship for the periods specified
below. This warranty applies to the products under normal
use, subject to the conditions herein, and as determined by
Folding Sliding Doors Limited in its sole discretion. This
warranty does not cover damages attributable to improper
installation, incorrectly installed damp proof membranes and
drainage or the omission of, inadequate maintenance,
improper product use, after market product modifications,
normal weathering, highly corrosive environments, damages
caused by fire, accident, flood, acts of God, vandalism,
building settlement or structure failures, or other
occurrences beyond Folding Sliding Doors Limited’s control.
Folding Sliding Doors Limited makes no representation,
warranty or guarantee, express or implied, as to the
performance of its products in a tropical storm or
hurricane. Folding Sliding Doors Limited’s products were
tested in accordance with European conformity requirements.
Folding Sliding Doors Limited’s liability under this
warranty is limited to repair, replacement or refund as
determined by Folding Sliding Doors Limited in its sole
discretion and does not include removal or installation of
replacements. Decisions as to whether to repair, replace or
refund will be made by Folding Sliding Doors Limited in its
sole discretion. Replacement parts provided will be the
closest equivalent product available. The warranty will not
be extended by supplying replacement parts.
Structural
Integrity of Aluminium Doors
The powder coated aluminium panels and framing members shall
be free from defects in material or workmanship and maintain
their structural integrity and form for a period of fifteen
(15) years following delivery.
Structural
Integrity of Timber Doors
The factory painted timber panels and framing members shall
be free from defects in workmanship and maintain their
structural integrity and form for a period of fifteen (15)
years following delivery. Clear finished products are
excluded.
The non factory painted timber panels and framing members
shall be free from defects in workmanship and maintain their
structural integrity and form for a period of five (5) years
following delivery. Weathering, expansion and exterior
deterioration of timber surfaces in this instance are not
covered under the terms of the warranty. Clear finished products are included.
Glass
Laminated Glass – Folding Sliding Doors Limited warrants
that for a period of five (5) years from delivery under
normal conditions of use, that the products shall be free of
defects resulting in material edge separation or obstruction
of vision from delaminating.
Insulated Glass – Folding Sliding Doors Limited warrants
that the sealed glass component of insulated glass shall be
free of defects resulting in material obstruction of vision
or film formation caused by dust or moisture on the internal
surface of a sealed unit for a period of ten (10) years
following delivery.
Imperfections such as scratches or reflected distortions
from a tempering or heat strengthening process are to be
expected and are not covered under this warranty. Broken
glass is not covered under this warranty.
Hardware
For products originally installed in a single family
residence, Folding Sliding Doors Limited warrants that for a
period of ten (10) years following delivery that the
mechanical operation of hardware components will be free
from mechanical defect (installation excluded). For products
originally installed in non-single family residential
applications, Folding Sliding Doors Limited warrants that
for a period of three (3) years following delivery that the
mechanical operation of hardware components will be free
from mechanical defect. For products installed within three
(3) miles of bodies of salt water the warranty period is one
(1) years. Coatings on movable or handled hardware are not
covered under this warranty.
Paint
Finish
Factory sprayed wood finish – Folding Sliding Doors Limited
warrants that for a period of five (5) years following
delivery that the finish will not peel, crack or
blister. For products installed within three (3) miles of
bodies of salt water the warranty period is two (2) years.
Maintenance of factory sprayed wood finishes must follow
Folding Sliding Doors Limited’s simple maintenance procedure
of regularly washing the profile with warm soapy water.
Clear finished products are excluded.
Powder coated paint finishes – Folding Sliding Doors
Limited warrants that for a period of ten (10) years
following delivery that the paint finish will not blister or
peel. For products installed within three (3) miles of
bodies of salt water the warranty period is three (3) years.
Note that as powder coat is a commercial finish, it is typical for powder coated finishes to have
an orange peel appearance, speckles, bubbles, craters,
pinholes and processing marks that occur
during manufacturing. These are not considered defects or
covered under the warranty unless they are visible from
three (3) metres. Maintenance of powder coated
finishes must follow Folding Sliding Doors Limited’s simple
maintenance procedure of regularly washing the profile with
warm soapy water.
Anodized finishes - Folding Sliding Doors Limited will
warrant the Class 1 clear anodized finish against cracking,
crazing, flaking or blistering for five (5) years from date
of delivery. Note that it is typical for anodized finishes
to have colour variation and dye and processing marks that
occur during manufacturing. These are not considered defects
or covered under the warranty. Maintenance of clear anodized
finishes must follow Folding Sliding Doors Limited’s simple
maintenance procedure of regularly washing the profile with
warm soapy water.
General
Terms
The warranty registration form must be fully completed and
received at our address (Folding Sliding Doors Limited,
Works, Hopbine Avenue, West Bowling, Bradford, West
Yorkshire, BD5 8ER) within twenty eight (28) days of the
products being delivered.
The warranty will only be valid providing that no
modification, repair or alteration to the product has been
made without Folding Sliding Doors Limited’s written
approval by a senior member of staff.
All defective parts must be returned to Folding Sliding
Doors Limited. Folding Sliding Doors Limited reserves the
right to charge for replacement parts by way of a deposit
until the defective parts are received. Folding Sliding
Doors Limited will reimburse the deposit payment in the
event of receipt of defective part and inspection determines
the warranty is valid.
Folding Sliding Doors Limited’s liability under this
warranty is limited to replacement of parts only, the
warranty does not include repair, removal or installation of
replacement parts. Except in the instance where Folding
Sliding Doors Limited products have been installed by a
Folding Sliding Doors Limited's approved and trained third
party installer.
Folding Sliding Doors Limited’s liability under this
warranty does not include the installation of small
replacement parts that can be mailed in a padded envelope
and easily installed by the buyer as determined by Folding
Sliding Doors Limited in its sole discretion.
Folding Sliding Doors Limited will only warranty the
correct operation of the product if it has been installed by
a registered third party installer. Approved and trained by
Folding Sliding Doors Limited.
This warranty is fully transferable should the property be
sold, providing that Folding Sliding Doors Limited is
informed, in writing, by the original purchaser and the new
owner registers the warranty.
Terms for £1000 Security Warranty
The security warranty will be valid for a period of five
(5) years from the date of registration. The warranty will
only take effect from the date of receipt of the
registration form. The total compensation package of up to
£1000 ( one thousand) will be the maximum amount payable in full and final
settlement of any claims. Windows and doors must be securely
closed (not in night vent position) and locked with the keys
provided. The security warranty covers the frames and
hardware from forced entry . This is not a warranty on the
glass or key locking cylinders, no payment will be issued in cases where entry has
been made by breaking the glass or key locking cylinder
attack. In the event of a break-in where a Folding Sliding
Doors Limited product is forced open, you must contact your
installer/dealer with full details with photographs and a
police crime incident number. If on investigation, it is
found that the Folding Sliding Doors Limited products were
correctly installed, adjusted and maintained, but failed
during the break-in, we will then issue the relevant
payment. This will be made in two parts; (i) £500 (five
hundred) to the registered claimant and (ii) up to £500
(five hundred) towards the cost of replacement or repair of
damage to the product caused by the break-in. One claim per household can
be made during the warranty period and notification of any
claim must be made within twenty eight (28) days of the
break-in.
Terms for 10 Year Manufacturer Warranty
The manufacturer Warranty will be valid for the duration of
the installer/dealer warranty (for a maximum of ten (10)
years), however, customers must return the registration form
within the twenty eight (28) days stated to benefit from the
additional cover. Should the installer/dealer be unable to
fulfil the warranty offered, for reasons such as ceasing
trading, then, Folding Sliding Doors Limited (the
manufacturer) will guarantee all its products for the
remainder of the term for a maximum of ten (10) years. This
includes frames and hardware, it does not cover fitting,
glass, building works, electrics, plumbing, flooring,
ancillary items or any other products or services your
dealer has provided other than the products Folding Sliding
Doors Limited have manufactured. Should any dispute arise
with regards to the installer/dealer warranty, and the
execution of this, where the installer/dealer is still in a
position to comply with the terms originally set out, then
Folding Sliding Doors Limited is not in a position to
arbitrate or carry out any works required.
CLAIMS
PROCEDURE
To make a claim under this warranty, the buyer should
contact the seller from whom the product was purchased
within twenty eight (28) days after the discovery of
the defect. The claimant will provide the seller with (i) a full
description of the defect, (ii) photographs or the defective
part, (iii) the defective part for replacement.
If the buyer has not received a satisfactory response from
the seller, you must then notify:
Folding Sliding Doors Ltd, Customer Service Department, FSD
Works, Hopbine Avenue, West Bowling, Bradford, West
Yorkshire. BD5 8ER.
The claim should identify the invoice number, product type,
date product was installed, and the defect.
General
Provisions
THERE ARE NO OTHER WARRANTIES EXCEPT AS STATED HEREIN, ANY
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ARE LIMITED TO THE DURATION OF WARRANTY COVERAGE OF
THESE EXPRESS WRITTEN WARRANTIES. FOLDING SLIDING DOORS
LIMITED IS NOT RESPONSIBLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGE, LOSS OR INJURY TO PERSONS OR PROPERTY.
This Warranty does
not confer any rights other than those expressly set out
above and does not cover any claims for consequential loss
or damage.
This Warranty is offered as an extra benefit and does not
affect your statutory rights as a consumer.
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