May 10th 2018
“Excellent Customer Service”
I just wanted to send a quick note to thank the Customer Service and engineering team for some of the best customer service I have ever received from an organisation. FSD customer services have been more than helpful, the engineers who undertook the service and fixing of the doors were incredibly efficient, knowledgeable and helpful. This is coupled with incredible value, in particular given the doors were installed over 10 years ago and since then the past owner of our house has moved on.
I could not recommend FSD more highly both in terms of the product and also the after care they provide.
May 8th 2018
Just wanted you to know that the engineers who came to service my doors last month were great- efficient, friendly, professional.
The whole experience with FSD has been great, and I just wanted to register that with you and the company.
Apr 3rd 2018
Faultless from start to finish
Great pre sales advice, fantastic quality doors, efficient and professional installation. Topped off with a really comprehensive 25 year warranty and great customer services. A pleasure to deal with such a responsive and customer focused company.
Mar 23rd 2018
“Great product and service”
It is not often I get to praise workmanship. In this instance it gives me pleasure to highly recommend your service and Engineers.
I found them pleasant and obliging at all times maintaining the highest level of professionalism.
Mistakes can be made but how they are dealt with is the measure of the Company. It has been a pleasure dealing with you all and I have recommended you to several people when they have commented on our doors.
Many thanks for a sterling service
Mar 20th 2018
Just a note of thanks for the fantastic service provided by your engineers. We were contacted to say they would be here by 8am and they arrived at 7.55am. Very friendly and they were able to sort the problem with the lower roller mechanism and adjusted the top mechanism allowing the door to open and close smoothly. They also fitted a replacement rubber seal/draft excluder on the door.
Fantastic service! Thanks also to the person I dealt with for helping us on Friday afternoon.
Mar 19th 2018
“Outstanding after sales service”
Having inherited our bi fold doors when we purchased our current property some two years ago, the accompanying paperwork indicated they were fitted in 2008 with a 25 year guarantee. A telephone call last week to your company after the doors became unable to fully close was made with a degree of scepticism. However, I need not have worried. The customer service advisor was brilliant. She diagnosed the problem immediately told me how to remove the broken part which I photographed sent to her and within three days the new part arrived and with help of a service manual she emailed me I was able to fit it. Job done!!!! AND no charge. Need I say more. I cannot recommend The Folding Sliding Door Company highly enough. I will certainly use them when a full service is required.Thank you.
Jan 9th 2018
Totally brilliant customer service.
We had our doors installed in 2008. We had a bit of an issue with the service door not closing very easily and so last Summer (2017) we decided to book a service. It was around the £350 mark - can't remember exactly. Anyhow they turned up on time and worked their magic and I can now close the door with a push from my little finger - they're just great. I had cause to call them back for a couple of minor niggles since then, which they responded to very quickly and all free of charge as part of the service guarantee. The doors themselves look as good as the day they were fitted.
Their communication and customer service is just top notch.
Nov 3rd 2017
This is honestly one the most professional companies I have ever dealt with. We have had our bi-folding doors for 4 years and recently discovered a slight issue with the brush that runs along the bottom of one of the doors.
After sending an image to the company, engineers were on site within a week. Leon plus one were on time, completed the job effectively and efficeintly and were extremely pleasant and professional.
Well done sliding doors, first class customer service +++++
Mrs Carter - Palmers Green
Jan 13th 2017
From the office staff to the lads on the front line, great service. I was delighted by how helpful and positive everyone was. If you buy their products you can be assured that their after sales care is second to none. Thank you.
Nov 10th 2016
I cannot recommend this company highly enough
We have been dealing with The Sliding Folding Door Company for two years now and have experienced both outstanding customer services with first class products and second to none fitting service. We had our first Bifold fitted 2 years ago and the second has just been fitted, we will be ordering our final bifold very soon. I would have no hesitation in recommending this company, they are great looking doors with an exceptional performance specification....and a 25 year guarantee.